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Illustration for: How can organizations accurately measure and manage process complexity across different operational levels?

Key question New

How can organizations accurately measure and manage process complexity across different operational levels?

The Many Faces of Process Complexity
Franzoi, Grisold, Berente, et al. · Journal of Information Technology · 2026

Operations & Supply Chain

What it means for you
  • CIO / IT Executive Review current digital transformation metrics to ensure your IT portfolio distinguishes between structural complicatedness (number of workflow steps) and emergent complexity (unpredictable user workarounds), preventing initiatives from inadvertently shifting complexity to the end-user.
  • IT Manager Audit your team's workflow automation tools by checking if your current process mining and complexity metrics operate at the single-action level or the sequence level, ensuring you measure actual operational friction rather than just step counts.
  • Business Strategist Evaluate a major operational process using the study's multi-level trade-off lens to verify that enforcing a standardized sequence across business units does not inadvertently force employees to use complex, unrecorded manual workarounds.
  • Researcher Adopt the unified three-tier mathematical notation (action, sequence, process primitives) from the study's integrative framework to standardize your upcoming empirical operationalization of process complexity across disciplinary boundaries.
  • Policymaker Examine current regulatory compliance reporting requirements to ensure that mandated standardization guidelines do not inadvertently penalize adaptive, emergent workflows by measuring them solely against rigid, linear process metrics.
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Illustration for: How can organizations govern low-code development to balance business innovation with IT security and control?

Key question New

How can organizations govern low-code development to balance business innovation with IT security and control?

Lost in decentralization? Governing emerging technologies within enterprise architecture
Elshan, van den Hooff · Journal of Information Technology · 2026

Information Systems & Management

What it means for you
  • CIO / IT Executive Allocate budget to establish a low-code 'enabling hub' that pairs formal risk-tiered application registration with informal peer coaching, shifting policy from restrictive control to balanced enablement.
  • IT Manager Draft a mandatory checklist for all active low-code projects, verifying that every citizen developer has completed a secure-by-default training module to eliminate immediate architectural drift and knowledge debt.
  • Business Strategist Schedule a joint workshop with IT and business unit leads to clearly define decision-rights and coordination roles, aligning low-code innovation velocity with enterprise architecture standards.
  • Researcher Design a qualitative interview protocol to investigate how the five causal mechanisms—specifically information symmetry and perceived legitimacy—mediate the tension between shadow IT and centralized governance.
  • Policymaker Draft an enterprise-wide low-code compliance standard that mandates automated metadata logging for all decentralized applications to ensure auditable security baselines without stifling business agility.
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