Key question
How do sending and receiving emails shape employee stress and productivity?
Operations & Supply Chain
What it means for you
- CIO / IT Executive Initiate a discussion with your direct reports and heads of departments to explore piloting a specific email management training program for all employees, focusing on techniques that address both sender eustress and receiver distress, as outlined by the TMES model.
- IT Manager Review the current email client settings and identify opportunities to implement or enhance features that automatically categorize or filter incoming emails based on sender or keywords, thereby reducing receiver distress for your team.
- Business Strategist Draft a proposal for a new organizational communication norm that encourages concise and action-oriented email content from senders, aiming to maximize sender eustress by clearly delegating tasks and minimizing receiver distress caused by ambiguity.
- Researcher Begin drafting a research proposal to empirically test the TMES model by designing a study that measures sender eustress and receiver distress across different organizational contexts and email usage patterns.
- Policymaker Schedule a meeting with key stakeholders to discuss the development of an organizational policy that mandates specific email etiquette training, emphasizing balanced sender and receiver perspectives as informed by the TMES framework.